FAQ

I HAVE AN OLD VERSION OF ATPDIGITAL – V5.X OR EARLIER. CAN I GET A FREE SUBSCRIPTION TO BGS ONLINE?

The free subscription to BGS Online applies only to ATPdigital v6.0 users. However, as an ATPLdigital v5.3 user you are eligible for an upgrade to ATPdigital v6.0 for just £135. To apply for your upgrade, please contact the customer support team here, or if you have already opened a support case, just reply to the email asking for an upgrade.

I’M AN ATPDIGITAL V6.0 USER AND MY BGS ONLINE SUBSCRIPTION HAS RUN OUT.

As an ATPdigital v6.0 user you are entitled to 12 months’ free access to BGS Online. After that period you can purchase an extension to your subscription. Just log onto BGS Online as normal and go to my account.

DO I HAVE TO BE ONLINE ALL THE TIME TO USE BGS ONLINE?

If you are a student of Bristol Groundschool (BGS) or one of BGS’s many client schools, you will have access to ATPdigital, BGS’s industry leading computer based training software. The question and answer database in ATPdigital is identical to this online database and may be used offline. If you are not an ATPdigital user, you will need to stay connected to use this service. You may purchase access to ATPdigtal, even if you are studying with another school. Contact BGS who will be able to help you.

I THINK A QUESTION OR ANSWER IS INCORRECT. WHAT DO I DO?

The first thing to do is to check ATP Forum (www.atpforum.eu); do a search to see if the question has been discussed before. Some of the questions and answer choices are ambiguous. This is how they appear in the exams, so we have resisted the temptation to improve them. Very often you will find that there is a comprehensive discussion on the forum. If you cannot find anything there, please post your query there, so others may see the answer given to you by the Bristol Groundschool Subject Matter Expert.

CAN I USE BGS ONLINE ON MY SMARTPHONE OR TABLET?

Yes. There is no special app to download; just go to the normal URL, www.bgsonline.eu.

WHY IS IT THAT THE % OF QUESTIONS I GET CORRECT AND MY EXAM SCORE ARE DIFFERENT?

In the JAA and EAA examinations, questions are allocated marks; correct answers to some questions are worth more than others. This means that it is possible, for example, to answer more than 75% of the number of questions correctly but still fail the exam, as your score is below 75%. We follow the same rules, so very often the % of questions answered correctly and the score % are different figures.

HOW DO I EXTEND MY SUBSCRIPTION?

Just go to your account; you can sign-up for an extended period there either before or after your subscription has expired. You will be able to login and access your account even if your subscription has expired. The extended period will run from the end of your current subscription if that has not yet expired.

CAN SOMEONE ELSE SHARE OR ACCESS MY ACCOUNT?

No; your user agreement prohibits multiple user access; your account is for your personal use only. Please don’t be tempted to try and abuse this; we’d hate to have to suspend your account. If you are a flight school and want to get access for your students, please contact us to discuss your requirements.

HOW DO I ACCESS BGS ONLINE IF I HAVE FORGOTTEN MY ACCOUNT USERNAME OR PASSWORD?

Go to the homepage and click on the ‘Forgotten your details?’ link at the bottom of the page.

I CAN LOG IN AT HOME BUT NOT AT WORK.

Occasionally our students come across this problem. It is usually caused by your system administrators at work blocking access to certain types of websites. Contact them and ask them to make an exception for you.

CAN I PRINT QUESTIONS OR ANSWERS?

Sorry, this is not possible.

HOW DO I CHANGE MY EMAIL ADDRESS FOR MY ACCOUNT?

You may notice that some account details, including your email address and date of birth, are not editable. If you need to change your email address (or date of birth if you entered it incorrectly), please contact us and we’ll do it for you.

Still need help?

The most frequently asked questions are listed above but if you still cannot find the answer you are looking for, please click here to visit the BGS Support page where you can submit a support ticket.

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